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What time do I have to order by for Wednesday's delivery?
Orders for dispatch on a Tuesday or Wednesday need to be made the day before, before 10am.
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You should receive an email the day before your parcel is dispatched to let you know I am prepping your order.
We do not send out close to the weekend due to the invertebrates health.
Does the weather effect when my parcel will come?
The Praying Mantis's/Inverts welfare must come first. To prevent overheating during heatwaves (above 26c) We will not despatch until the weather is optimal for transportation, You will always be kept updated and an alternative date will be available.
During the colder months if the temperature drops too low (O degrees c) We will not despatch until it is safe to do so, even with heat packs it is too risky for the mantis's safety.
During the Colder weather Isopods will also include heat packs.
Will my order definitely arrive next day if I use the guaranteed by 1pm service?
Please be aware you need to place your order the day before you would like it dispatched by 10am.
If you order at 5pm on a Wednesday, your order will not be dispatched until the following Tuesday.
The guaranteed by 1pm service is guaranteed by Royal Mail and not Themantishouse. This option is the only safe method of posting to post live invertebrates.
Your delivery is the Royal Mails responsibility.
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